Merchants Website Requirements

1. Your web-site should have a valid SSL certificate (https:// - a digital certificate that authenticates a website's identity and enables an encrypted connection)
2. Your web-site must comply with Payment Card Industry Data Security Standards (PCI DSS) to maintain a safe protected environment for your customers.
3. Your web-site should be fully functional, with:
   • All products/services listed, with images where possible, and priced accordingly
   • Products that are fully described including their measurements, weights, materials and colours
   • Product validity and limitations clearly stated
   • Full and correct translations, if your web-site has more than one language
   • No “Page not found” pages
4. Your Company’s full legal name, registration number and address, customer support contact details (phone number and email) should be found easily (either in the “Contacts” or footer of the web-page).
5. Purchase Terms and Conditions must be clearly stated and found easily. The following parameters should be included:
   • Step by step guidance of the ordering process
   • Payment methods, types of acceptable payment cards and currencies
   • Delivery options, prices and time frame
   • Product returns and refund details
   • The client must have the possibility to read and agree to the Terms and Conditions before making the payment. The checkbox cannot be pre filled in the shopping cart.
   • If you offer a subscription to any services, you should clearly state how your clients can cancel this subscription.
6. A Privacy Policy should be available as a separate document from the Terms and Conditions
   • The document must state what type of personal data is processed, as well as why and how it is processed, mentioning how the personal data can be forwarded to third parties and deleted.
7. Customer Information Security Procedures should be available, specifying the logical and physical protection of the data of your company and clients from cyberattacks, accidental or intentional mishandling of data and other data breaches.

If you have questions about these requirements or need some help, email us at info@fmpay.co.uk.